Where are you based?

We were based in Mt Wellington.  We are now based in Papakura, Auckland, New Zealand.

If you are in Auckland, you are welcome to visit our home-based showroom to try on before you buy. Just email us on hello@prettyfit.co.nz to make an appointment. We also have Eftpos.

Do you have a shop?

We work from home, and we are open by appointment. This is how we keep our costs low so we can offer the best prices to you.

How much is shipping?
Shipping is free worldwide, however there are a few countries we can't ship to. They include: 

How can I pay?

We have a secure and encrypted payment system through Shopify using Stripe where you can use most debit and credit cards. We also have Paypal Express Checkout. You do not need a Paypal account to pay, you can pay with a credit card. We also have NZ Laybuy where you pay in instalments.

Is GST added at checkout?

No - all our prices are inclusive of GST - the price you see listed includes GST.

How long will it take to get my order?

All stock listed on our site is in our Auckland, New Zealand showroom. We ship the next working day after your payment clears, and courier usually takes 2-3 days within NZ, 2-4 days to Australia. If you live in rural areas, please allow another day or two.  Ever since Covid it can take up to 10 days.

Shipping times worldwide vary, but mostly courier delivery is within 5 days of your payment clearing.  Ever since covid started it can now take up to 10 days.

What if my shoes don't fit?

We accept returns if the goods are returned within 14 days of purchase and both the item and packaging (if any) are in original condition. Buyer is responsible for the cost of return shipping, and it must be by signature required courier.

Once we receive the goods in original condition we will exchange for a similar product if the style and size are available, if not we will give you a store credit for the original purchase price minus shipping. Customer is responsible for the cost of shipping of any replacement goods.

Customs Duties and Taxes for International Orders  
In the event that an international shipment attracts custom duties and taxes the customer is required to pay all the Customs, Duties and Taxes on their order.